All of our packages are checked and packaged thoroughly by our staff before leaving our warehouse. If there's any questions regarding to your package please contact us at firstname.lastname@example.org
We offer free domestic ground shipping via USPS, FedEx and UPS for all purchases. We ship items out as soon as possible, which may not always be the same day as your order. In general, please add 2-3 business days to allow for processing time. If we anticipate a longer lead time, it will be noted in the item description. If you have any questions about the lead time on a specific item, please contact us at email@example.com with your questions.
We also offer USPS Priority Express and USPS 2-3 day Priority for domestic customers. All orders with Priority status before 12PM PST will be ship the same day. Any order after 12PM PST will be ship the next day.
You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your spam folder and see if you can locate it. This is especially important because, if you do not receive the order confirmation email, you also may not receive the email with your shipment notification and tracking information.
JUNO POWER only ship to wholesalers internationally with a few exceptions at this time. Please note that you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost, because it varies widely around the world. Please do your research so you’re ready to get your package cleared through customs, and have an idea of what the additional cost will be. Customer are responsible for return postage on all returning orders and refunds.
JUNO POWER will be closed the following days. No orders will ship these days because the postal service is closed, but you can still order through the website as usual.